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RETURN
INFORMATION
We understand that
sometimes an item arrives and it just isn't what
you expected: it could be the color or the
sizing or just a change of mind. The
following will help you understand not only our
return policy but also the best way to return an
item if needed.
What items can be returned?
What if the item is defective?
I just
ordered the wrong size or color and I would
like to exchange?
I
ordered the right thing but received
something different?
How long
do I have to return an item?
Will there be a restocking
fee?
How
long will it take for my return to be
processed?
Where
do I need to send my return?
What
do I need to send along with my items that I
am returning?
Ideal
Steps to follow when making a return
What items can be returned?
Items
must be returned in NEW (unused, unwashed)
condition. Sale items are
typically discontinued items and thus, all items
from our Specials
page are FINAL SALE.
What if the item is defective?
If
you experience problems with an item due to a
manufacturer defect, PinStripes and PolkaDots'
will seek to replace or repair the item
immediately, as needed. In some cases
depending on the item in question, we may need
to put you in contact with the manufacturer
directly. Please contact us by email
prior to a return of any defective item so
that we can guide you to the best procedure
based on manufacturer.
I just ordered the wrong size or
color and I would like to exchange?
Please
follow the procedures for a standard
return. Please choose to receive store
credit. When the return is processed we
will send you a gift certificate to apply
towards a new replacement order.
I ordered the right thing but
received something different?
We
do occasionally make mistakes on an
order. We are more than willing to admit
this and make it right. Generally, it is
best to email
us directly and make us aware of the
problem. We most often send out the
correct item along with a postage paid
envelope for the other item to be returned
by. Item can be put inside envelope,
sealed, and placed in mailbox for the postal
carrier to pick up.
How long do I have to return an
item?
Merchandise
may be returned for a refund or exchange
within 30 days from original purchase date.
Will there be a restocking
fee?
Items
submitted for return that were originally
bought using a free shipping promotion will be
subject to a restocking fee equal to the
actual cost to ship the original goods. Items
purchased using a credit card will be subject
to a 5% restocking fee; this restocking fee
may be waived if you choose to receive a store
credit. Items that were purchased by cash,
money order or Paypal will not incur a 5%
restocking fee; however depending on the
order, a restocking fee may still apply to
recover shipping charges from orders shipped
under a free shipping promotion as mentioned
above. The restocking fees are designed to
protect the business from losses on orders
that were negated by no fault of its own.
How long will it take for my
return to be processed?
Once
a return is received by mail, please allow an
additional week for a return to be processed.
We generally only process returns once a week.
Where do I need to send my return
to?
Please
send returns to:
PinStripes
and PolkaDots
9697
Windgate Dr.
Bloomington, IL 61705
What do I need to send along with
my items that I am returning?
Please
send along a copy of the original
invoice. Also write a note to let us
know if you are requesting store credit or if
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