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Pinstripes
                and Polkadots

Diapering Basics Registry

RETURN INFORMATION

 

We understand that sometimes an item arrives and it just isn't what you expected: it could be the color or the sizing or just a change of mind.  The following will help you understand not only our return policy but also the best way to return an item if needed.

 What items can be returned?

What if the item is defective?

I just ordered the wrong size or color and I would like to exchange?

I ordered the right thing but received something different?

How long do I have to return an item?

Will  there be a restocking fee?

How long will it take for my return to be processed?

Where do I need to send my return?

What do I need to send along with my items that I am returning?

Ideal Steps to follow when making a return

 

 

What items can be returned?

Items must be returned in NEW (unused, unwashed) condition. Sale items are typically discontinued items and thus, all items from our Specials page are FINAL SALE.

What if the item is defective?

If you experience problems with an item due to a manufacturer defect, PinStripes and PolkaDots' will seek to replace or repair the item immediately, as needed. In some cases depending on the item in question, we may need to put you in contact with the manufacturer directly.  Please contact us by email prior to a return of any defective item so that we can guide you to the best procedure based on manufacturer.

I just ordered the wrong size or color and I would like to exchange?

Please follow the procedures for a standard return.  Please choose to receive store credit.  When the return is processed we will send you a gift certificate to apply towards a new replacement order.

I ordered the right thing but received something different?

We do occasionally make mistakes on an order.  We are more than willing to admit this and make it right.  Generally, it is best to email us directly and make us aware of the problem.  We most often send out the correct item along with a postage paid envelope for the other item to be returned by.  Item can be put inside envelope, sealed, and placed in mailbox for the postal carrier to pick up.

How long do I have to return an item?

Merchandise may be returned for a refund or exchange within 30 days from original purchase date.

Will  there be a restocking fee?

Items submitted for return that were originally bought using a free shipping promotion will be subject to a restocking fee equal to the actual cost to ship the original goods. Items purchased using a credit card will be subject to a 5% restocking fee; this restocking fee may be waived if you choose to receive a store credit. Items that were purchased by cash, money order or Paypal will not incur a 5% restocking fee; however depending on the order, a restocking fee may still apply to recover shipping charges from orders shipped under a free shipping promotion as mentioned above. The restocking fees are designed to protect the business from losses on orders that were negated by no fault of its own.

How long will it take for my return to be processed?

Once a return is received by mail, please allow an additional week for a return to be processed. We generally only process returns once a week.

Where do I need to send my return to?

Please send returns to:

PinStripes and PolkaDots

9697 Windgate Dr.

Bloomington, IL 61705

What do I need to send along with my items that I am returning?

Please send along a copy of the original invoice.  Also write a note to let us know if you are requesting store credit or if